Vangent to operate HIX call center in 34 states

Date: April 30, 2013||   0  Comments

vangent-270The US federal government awarded Vangent, a General Dynamics subsidiary, a $28 million contract to manage and operate a call center which will field questions from consumers regarding health insurance exchanges (HIX).

Though the HIX infrastructure will be based entirely on the web, the contract covers communications that will take places between consumers via email, online chat, fax, and the US Postal Service.

CMS has requested final authorization on the call center operator scripts and the stipulations of the bid require that the call center be based in the continental United States.

continue reading | via Government Health IT

Related Post

Leave a Comment

Name (required)
Website
Your Message (required)

  • gal_img

    2019 STATE HEALTHCARE IT CONNECT SUMMIT

    MEDIA PORTAL | SUBSCRIBE TO VIEW
    BALTIMORE
    MD.

  • gal_img

    SUBSCRIBE TO MEDIA PORTAL

    View all Sessions in HD Video
    + Download PPTs