Consumer experience takes center stage in state Medicaid modernization
States like Illinois, Colorado, Utah, and Oregon are moving to get a handle on their expanding Medicaid populations by focusing on improving their consumer’s experience. Following the Great Recession that began in 2007, the US added 10 million to its already substantial Medicaid population.
By modernizing their services, state healthcare providers hope to better coordinate care, enhance their existing digital health technologies, and bring Medicaid a more consumer-focused flavor.
By 2015, under the 2011 law, at least 50 percent of Illinois’ approximately 2.7 million Medicaid patients have to be in some form of integrated, managed or coordinated care, while the amount of year-over-year Medicaid carry-over debt is being limited to $700 million this year and $100 million in 2014.
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