Session Title: Better Serving Medicaid Enrollees Through Consumer Centric Billing Practices
Speaker: Brian D. Ridder, Vice President Business Development, Benaissance
Abstract: Two seismic shifts in the commercial health insurance industry – a first-time-ever true focus on the consumer and the explosion of private health insurance exchange implementations – are producing consumer centric billing technologies and best practices which states can now leverage to meet the rapidly evolving needs of their Medicaid and SCHIP enrollee populations. From empowering Medicaid expansion through premium based state health programs and spend-down payment billing, to simply reducing back-office overhead in dealing with lockbox exception items, modern COTS billing solutions provide states huge efficiencies through consolidated invoicing, online payment portals, and integrated billing and lockbox solutions. This roundtable discussion will focus on an open discussion of both the operational challenges states face in supporting consumer billing and best practices to be borrowed from the commercial private exchange market.